Episodes

Monday Dec 23, 2019
Coachable: Creating the Environment for Effective Coaching
Monday Dec 23, 2019
Monday Dec 23, 2019
December 23, 2019
Featuring: Deborah McGee and Jeff Smith
As this series continues to explore the implications and dynamic of “coaching” in a business environment, Jeff Smith reveals the importance of the learning environment for impactful coaching. Jeff draws on 22 years experience within the Toyota Production System and recalls his coaching experience at New United Motor, and later as a coach in many organizations. We talk about coaching in the front office as well as shop floor, engaging with problems using A3 thinking, and mechanisms to signal abnormal conditions inherently perfect for effective coaching moments.
We invite your thoughts and experiences about coaching and being coached: email your stories! pod@lean.org
Related Articles/ content:
- Learning to Help Anna Elevate Her Game(article)
- Toyotas Secret: The A3 Report (article)
- Lessons from NUMMI (podcast)
- Kaizen Express (book)
- Managing to Learn (book)

Monday Dec 16, 2019
Monday Dec 16, 2019
In his new book Dying for A Paycheck, Stanford University Graduate School of Business Professor Jeffrey Pfeffer argues that there is an overwhelmingly compelling case to be made that the workplace profoundly affects human health and wellbeing, and that these psychosocial stressors have gotten worse in recent years. His book vividly details how the costs are enormous to both individuals and to companies and to society. He believes that If we're going to address this, we need to see the problem and its enormous scope. In this podcast Pfeffer shares thoughts with LEI editor Tom Ehrenfeld on potential countermeasures to this problem.
Some key points:
Good work starts with good job design. “The companies that are really going to solve the problem of unsafe work, just as they've done for physical safety, have to begin by thinking about every aspect of the job and job design. And that's where I think there is a great deal of compatibility between the principles of Lean and what I'm talking about. This begins with basically redesigning the work, and eliminating the stuff that is harmful, unnecessary, and stressful.”
Lean principles can help transform the design of work for more humane practice. “We have to be willing to redesign the psychosocial aspects of work if we're going to make it psychologically healthier and less stressful,” says Pfeffer. “Just as we've redesigned the physical equipment to make work environments safer, we have to be willing to redesign the psychosocial aspects of work if we're going to make it psychologically healthier and less stressful.
Tackling this problem requires acknowledging toxic work as a challenge to address. “I think we need to make human life and human wellbeing at least as important as economic outcomes. What does it profit us to have a fabulously high GDP if life expectancy is diminishing? What does it profit us as a society to have high stock market with a suicide rate that's up 70% in the last eight or nine years with widespread depression? We need a much broader definition of what success looks like.”

Monday Dec 09, 2019
Monday Dec 09, 2019
Dr. Lynn Kelley was hired by Union Pacific to lead the introduction of the “UP Way” company-wide. The UP Way at that time consisted of a select few lean practices that the company had decided were foundational for their operations. In this conversation, Dr. Kelley shares how her Ph.D in Research and Evaluations informed the unique approach taken for the implementation of the UP Way.
The "Playbook" of Sustaining Change on the Lean Post
CI Sustainment: A Hiding Place for Complexity on the Lean Post

Sunday Dec 01, 2019
Sunday Dec 01, 2019
How do we create more Lean Thinkers? That is the problem we address in today’s podcast with Matt Lovejoy, Chairman of Lovejoy Industries and LEI board member. Matt - along with former LEI executive, John O’Donnell – is spearheading a new initiative: the James P Womack Scholarship and Philanthropy Fund.
The fund provides scholarships to students to fund hands-on problem-solving experience at charity organizations under the guidance of an LEI coach. The fund’s first partnership is with Oakland University in Michigan. Two of its star students, Monisha Vasudeva and Sagar Bajaj, are learning and doing kaizen at Humble Design, a charity that ‘furnishes homes for families transitioning from homelessness.’
The problem they’re helping Humble Design solve is capacity. Currently, Humble Design is able to furnish homes for 3 families every week, but there is demand for 30. That’s a gap of 27 families they can help transition from homelessness every week. There are few more important problems worth solving!
You can read about the progress the students have already made in a recently published article.
You can learn more about the James P Womack Scholarship and Philanthropy Fund at JPWFund.org, including how to donate and partner.
For more, check out our website.

