WLEI - Lean Enterprise Institute's Podcast

Revolutionizing Logistics: DHL eCommerce’s Journey Applying Lean Thinking to Automation

In this episode of the WLEI Podcast, we speak with Mehmet Gur, Senior Director of Operations Engineering at DHL eCommerce. He has been leading the company's next-generation automation efforts. Since the pandemic, DHL eCommerce – DHL's business-to-consumer unit – has faced dramatic increases in volume. This surge required new automation technology to meet customer demand and heightened expectations regarding delivery speed. Mehmet oversees a large team of technical engineers tasked with meeting this challenge. 

During the discussion we touch on:  

• Lean Thinking and Automation: How Mehmet's team used value-stream mapping to close the gap between automation equipment’s theoretical throughput and actual throughput.  
• Automation Evaluation: What should organizations consider before investing millions in new technology. 
• People Development: How to use problem-solving at the gemba to not just solve intractable technical problems but develop engineers.  
• AI in Distribution: How emerging technologies are revolutionizing logistics for higher throughput and customer satisfaction. 

Mehmet will lead a learning session on these themes at the LEI Lean Summit in March 2024. To learn more and take advantage of early registration discounts, visit lean.org/summit. Register by October 31 to save up to $900 on your summit registration. 

 

Transforming Corporate Culture: Bestbath’s Approach to Scaling Problem-Solving Capability

In this episode of the WLEI Podcast, we speak with Jay Multanen and Jared Ragozzine from Bestbath, a manufacturer specializing in showers and bathtubs for both commercial and residential buildings. Jay is the co-CEO, while Jared is Director of Lean and Continuous Improvement. 

During the conversation we touch on:  

Organizational Transformation: Gain insights into how Bestbath has built a problem-solving culture through methodical structural changes and targeted people development strategies. 

Competitive Differentiation: Understand how adopting lean practices has not only streamlined their operations but conferred a significant competitive edge in the market. 

Strengthening Partnerships: Learn how lean thinking has fortified Bestbath's relationships with their construction trade partners, thereby enhancing collaborative opportunities. 

Profit-Share Model: Explore Bestbath's innovative profit-sharing scheme that has been pivotal in fostering the right behaviors across all levels, from the C-suite to the shop floor. 

Jay and Jared will host a learning session on building a problem-solving culture at the Lean Summit on March 19-20, 2024.

Register by October 31 to save up to $900 on your registration. Click here to learn more and register.

Sustaining Strategy Deployment: Lessons from 16 Years of Practice at GlobalFoundries

In the latest episode of the WLEI podcast, we delve into hoshin kanri (strategy deployment) with Otto Funke and Joseph Tamayo from GlobalFoundries, a global leader in semiconductor manufacturing. Otto has overseen the strategic planning process at one of GlobalFoundries' production facilities for sixteen years. He will share insights on how the site has developed a robust process that has withstood leadership changes. Alongside Joseph, they will explore how this process creates alignment around objectives, both vertically and horizontally, enabling front-line workers to link their tasks to broader corporate goals. Furthermore, they will shed light on how this strategic approach is instrumental in cultivating GlobalFoundries' next generation of leaders.

Otto and Joseph will host a learning session on hoshin kanri at the Lean Summit on March 19-20 with optional workshops on March 21-22.

Register by October 31 to save up to $900 on your registration. Click here to learn more and register.

Navigating Organizational Change: A Conversation with Dr. Lynn Kelley

In the latest episode of the WLEI podcast, we explore the topic of organizational change with Dr. Lynn Kelley, former vice president of supply chain and continuous improvement at Union Pacific Railroad and author of the new book Change Questions.

Kelley posits that there is no such thing as a fixed plan for a successful transformation. Leaders must approach change situationally, recognizing they face unique challenges no single method could address. In her book, she proposes a series of questions that methodically guide management to implement change and measure its impact:

1. What is your value-driven purpose?
2. What is the work to be done to achieve the purpose or to solve the problem?
3. How will you engage and develop employees?
4. How will you establish a supportive management system with the appropriate leader behaviors?
5. What are your organization's beliefs, values, norms, attitudes and assumptions?

By grappling with these questions, leaders will be able to design and implement a lasting transformation that leads to better business outcomes and engaged employees.

To learn more about the book and download a free digital workbook, check out www.changequestions.net

Charting a New Course for US Manufacturing: a Conversation with Miles Arnone and Bonnie Davis

In the latest episode of the WLEI podcast, we take a deep dive into a new venture whose goal is to rekindle America’s industrial tradition. Re:Build Manufacturing was founded by former Amazon executive Jeff Wilke in 2021. We sat down with its CEO Miles Arnone and Chief Lean officer Bonnie Davis to learn about Re:Build Manufacturing’s purpose and how it fulfills it.

For decades U.S. manufacturers swept up by the opportunity to maximize profits with low-cost labor have been offshoring manufacturing. But the short-term boost in profits has generated long-term, unintended consequences.

Communities that once thrived on manufacturing experienced severe economic downturns. This decline led to increased economic inequality, as those who lost their jobs struggled to find employment that matched their skills and offered comparable wages. Also, manufacturers struggled to protect their innovations as overseas suppliers threatened intellectual property theft or infringement. And the offshoring trend has eroded America's manufacturing and engineering capabilities. As companies began to rely on overseas suppliers, they lost valuable knowledge and skills that were once a hallmark of American industry.

During the podcast, Miles and Bonnie delve into the specifics of how Re:Build's strategy works, as well as the company's culture and mission. They provide valuable insights into the future of American manufacturing and the vital role that Re:Build aims to play in reshaping it.

How Entrepreneurs Use Lean to Drive Sustainable Growth: a Conversation with Matt May and Pablo Dominguez

While Lean can trace its direct roots to the production system launched by Toyota more than 50 years ago, its timeless appeal translates into immediate practical countermeasures in a surprising number of situations. What A Unicorn Knows, a terrific new book by authors Matt May and Pablo Dominguez, proves this by presenting a comprehensive application of lean principles that couldn’t be more timely. Join us for their conversation with WLEI host Tom Ehrenfeld for a wide-ranging exploration of the deep relevance of lean for growing companies today.

Strategies for Tackling Complex Problems: a Conversation with Paolo Savaget

What is the best way to tackle complex problems? Getting better at this perennial challenge certainly fuels the beating heart of lean practice. It is the key theme in author Paolo Savaget's new book, The Four Workarounds: Strategies from the World’s Scrappiest Organizations for Tackling Complex Problems. He discusses his findings with WLEI host Tom Ehrenfeld.

Empowering Frontline Operators with Human-Centric Technology: a Conversation with Natan Linder

Lean practice has always coexisted with technology that enables the human operators to do their job better—in the service of delivering more value with less waste to the customer. But do today’s digitized, information-saturated, workplaces provide so much assistance that the machines actually get in the way? In his new book, Augmented Lean, co-author Natan Linder talks with WLEI host Tom Ehrenfeld about how Tulip, the company he co-founded to provide a “human-centric framework for managing frontline operations,” seeks to delegate technology and improvement to the operators doing the key lean work.

Creating a System to Achieve Ambitious Goals: A WLEI Podcast

Lean veteran Billy Taylor, author of the new book The Winning Link: A Proven Process to Define, Align, and Execute Strategy at Every Level, discusses with WLEI Host Tom Ehrenfeld how to cultivate "extreme leadership" as a means of building a cohesive and top-tier organization.

Bill shares a "connected operating system" that, he says, helps people and organizations define and achieve ambitious goals. He learned and developed this approach through decades of success at Goodyear Tire & Rubber Co.

Handling the Heat of the Kitchen: A WLEI Podcast

Organizing a restaurant kitchen is a daunting task to think about. Find and establish the problems at hand, implement an improved process to adhere to those problems. It all lends itself towards increased profitability, more respect for the workers with emphasis on value-creating work, increased tact-time; but its also much easier said than done.

A flagship restaurant worked with LEI coaches and learned to increase their profitability through the lens of storytelling, where each piece is an innate - and respected - part of the whole.

Listen in to hear how this all came together, and also check out the case study complementing this podcast.